Privacy Policy
Last updated: January 25, 2026
This Privacy Policy describes how WaveTides (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wavetides.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email address
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
- Account information including your username, password, security questions, and other information used for account security purposes
- Customer support information including information you choose to include in communications with us
Some features of the Services may require you to directly provide certain information. You may choose not to provide this information, but doing so may prevent you from accessing certain features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser information, IP address, network connection details, and information about how you interact with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
- Companies that support our Site and Services, such as Woocommerce
- Payment processors that collect payment information to process transactions
- Advertising, analytics, and tracking partners
Any information we obtain from third parties is treated in accordance with this Privacy Policy.
Providing Products and Services
We use your personal information to process payments, fulfill orders, manage accounts, arrange shipping, and handle returns or exchanges.
Marketing and Advertising
We may use your personal information to send marketing or promotional communications and to display advertisements tailored to your interests.
Security and Fraud Prevention
We use personal information to detect, investigate, and prevent fraudulent or malicious activity. You are responsible for keeping your account credentials secure.
Communicating with You and Improving Services
We use personal information to provide customer support and improve the Services.
Cookies
We use Cookies to power and improve our Site, remember preferences, run analytics, and better understand how users interact with the Services. For more information about Woocommerce-related cookies, see: https://www.Woocommerce.com/legal/cookies
You can control Cookies through your browser settings, though disabling them may affect Site functionality.
How We Disclose Personal Information
We may disclose your personal information to:
- Service providers (e.g., payment processors, fulfillment partners, analytics providers)
- Business and marketing partners
- Affiliates
- Legal or regulatory authorities when required
We do not use or disclose sensitive personal information without your consent or for purposes of inferring personal characteristics.
We may have "sold" or "shared" personal information (as defined by applicable law) for advertising and marketing purposes within the past 12 months.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. Please review their policies before providing personal information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under 16 years of age nor provide service to anyone under the age of 18.
Security and Retention
No security measures are perfect. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.
Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Request deletion or correction
- Request portability
- Restrict processing
- Withdraw consent
- Appeal decisions
You may exercise these rights by contacting us using the information below.
Complaints
If you have complaints about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred and processed outside your country of residence. Where required, we use approved data transfer mechanisms.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: inquiries@wavetides.com